Testimonials
“KUDOS for the Kingston Pike Mattress Direct. I hope the mattress is as good as the customer service we received. Everyone was helpful, from the person that greeted us, to the gentleman that helped load the mattress on my husband’s truck. WOW what a wonderful experience!”
Rose
Knoxville,TN
“We just want you all to know that now not only do we believe you have a superior product but additionally you have superior customer focus.”
Jerry & Elaine
New Market, TN
“I wanted to take a moment to tell you how pleased I am with my new mattress. But more importantly, what impressed me the most was the way EVERYONE responded in the store to the few problems that came up. We all know that things don’t always go as planned but the mark of good Customer Service is how the staff handle it. EVERYONE from the people that answered the phones (Nate) to the salesman (Dusty) to the delivery people had a wonderful “Can Do, No Problem” attitude. I don’t remember all the other names, and there were others in the store that were great too. Oh, and by the way, I love the mattress. You know I will give you great PR if the opportunity arises.”
Thanks Mattress Direct of Knoxville
Jay
“I received the mattress the next day, just when you said they would deliver. They took away my old mattress. The whole experience was quick and enjoyable. I can honestly say that last night I got the best night’s sleep I’ve had in years. Thanks again. You can be sure the next time I need a mattress, I’ll be getting it from Mattress Direct.”
Paul,
Knoxville, TN
“Just wanted to thank Nate for the Great Customer Service he showed when we shopped with Mattress Direct. It’s not often you find a sales person that you would recommend to your friends – but he is definitely one!”
Thanks Again.
Joe & Tammy,
Knoxville, TN
“I just wanted to say that the manager Josh of Morristown, TN store gave me the BEST customer service I have ever had at ANY store. He was extremely professional and I will go on to recommend Mattress Direct and him personally.”
Susan,
Morristown, TN
“We purchased a mattress from your Northshore store in Knoxville, TN. Some problems arose with it which we reported to your store manager, Justin, earlier this week. I am writing to you today to report the incredible service he and his associates gave us!! We truly were amazed and very pleased with how they handled our problem and gave us total satisfaction. You have an exceptional group of employees here in Knoxville who are working together to give every customer the very best service. We highly recommend them to our family and friends.”
Dave & Connie,
Knoxville, TN